Shipping Policy

Dynamiq A/V makes every effort to get your order to you as soon as possible. Regular orders for in-stock items placed on business days before 2:00 PM ET (Eastern Time) and Rush orders before 4:00 PM ET are generally shipped the same day. Please note weekend orders, placed on Fridays after 12:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Used items:

Most orders get shipped the same day if received, processed and verified by 1:00 P.M. CT (Central Time) Monday - Thursday, and before 8:30 A.M. CT (Central Time) on Friday. Orders received after these times or those which require verification (see below) will be processed the next business day.

Delivery of Oversize items:

Oversize items that are required to ship via truck due to their size or weight, generally take an extra day to ship. The average delivery time is 7-10 business days. Rural or remote delivery locations can sometimes take slightly longer.

All truck deliveries are made by appointment which must be scheduled in advance. The carrier will reach out to you by phone or email to set up this appointment. An adult must be available to receive, inspect, and sign for the merchandise at the time of delivery. A rescheduling fee may be applied for a missed delivery appointment, subject to carrier policy.

All deliveries are to the threshold of your location during standard business hours. White glove, inside delivery, evening, early morning, or weekend deliveries are sometimes able to be scheduled with the carrier for an additional cost. Dynamiq A/V cannot guarantee the availability or cover the additional cost of these extra services.

Truck deliveries are unavailable to PO boxes, APO/FPO locations, or outside of the continental 48 states.

What to do if there are damaged or missing items upon delivery

Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported within five (5) business days of delivery. Contact us to report a missing item from your shipment.

Oversize truck deliveries: Oversize items shipped by Truck are delivered by appointment which needs to be scheduled with carrier in advance. At time of delivery, an adult must be available to receive, inspect, and sign for the merchandise. Please inspect the item to be sure it is the correct model, in operable condition, and not damaged in any way. Do not sign the delivery manifest until you have inspected the item. Once the delivery manifest is signed, we are unable to file any damage claim with the carrier on your behalf. Once you sign for the item, you are accepting the product as is.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.